SERVICES

TRAINING & DEVELOPMENT

DEVELOPMENT WORKSHOPS

Line managers are vital to the success of your business, they need training to ensure they get the best from your employees. Many elements of a line manager's role now require a good understanding of basic HR principles and solid people skills. We can help with that development.

We understand the pressures on businesses and that you can’t afford to lose your people for long periods of time, so we conduct 1/2 day or 1 day work shops on a range of subjects that are comprehensive, interactive and challenging. They offer great value for money.

We can also provide individually tailored workshops to your business and sector, please contact us to discuss your requirements.

MANAGING SKILLS FOR LINE MANAGERS

Becoming a manager or supervisor for the first time now means you need to get the best from your people. Having a solid foundation of essential skills will help you on the right path and ensure you add value to your company.

This one-day workshop is designed to pack in as much as possible to build that base. Interactive, fun, yet challenging, 7 topics in 8 hours to set you on the right path.

• What is your role as manager, supervisor

• Action centered leadership

• Setting SMART objectives

• How to delegate successfully

• How to engage and motivate your team

• Communication skills including listening skills and questioning techniques

• Coaching your employees to improve performance

EQUALITY & DIVERSITY TRAINING

Everyone has the right to equal access to employment and being treated equally at work. Any form of bullying, harassment and discrimination can have a negative impact on morale and productivity in the workplace. It could also easily lead to very costly employment tribunal claims.

This 1/2 day workshop is designed to help you build a great working environment and avoid the serious consequences of discriminatory behaviour.

• Exploring the types and forms of discrimination

• Understand the legislation involved

• Understanding stereotypes, assumptions and prejudicial behaviour

• How to recognise inappropriate behaviour

• The importance of a company policy

• Creating a positive working environment

• Dealing with discrimination allegations

ESSENTIAL HR KNOWLEDGE FOR BEGINNERS

A one day workshop for those who need Essential HR knowledge. Designed for owners of SME's, startups, those new to HR, Office Managers and those taking on their first employees. It covers the essentials of finding and employing people. Covering a range of essential areas, it will set you on the right path to help face the key issues facing employers.

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Recruitment and Selection      

Job Descriptions, Person Specifications, Advertising, Application forms, conducting interviews, making effective decisions, avoid discrimination, comply with legislation.

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Contracts of Employment

Understanding terms and condition of employment; what must be included.​

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Benefits of Induction and training

Establishing the ground rules and expectations. Getting the best from your employees and starting the due diligence and what records to keep to effectively manage your employees and why.

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Overview of Employment Policies  and how  to avoid discrimination in the Workplace

What is covered by law and how to avoid bullying, harassment and discrimination in the workplace.

Absence Management

Dealing with unauthorised short term absence, AWOL and  dealing with long term capability issues fairly and effectively, using an absence policy.

Managing Conduct / Dismissals

How to handle problems when they arise. Following the ACAS code of practice on disciplinary best practice. Including dismissal of employees.

Workbooks, Templates and Coffee and Lunch provided. Be prepared for a full yet rewarding day. Certificate of attendance awarded.

MANAGING ABSENCE

Employee absence is a challenge for businesses; it affects productivity and is costly.

This one-day workshop will help you explore skills and techniques for managing absence, taking into account employees' health and welfare, understand what you can do about it and how to use fair but robust procedures to manage absence, including dismissal.

• Exploring different types of absence; short term, sporadic, long term absence

• Having an absence policy

• Learning how to handle the employee, the nature of the conversation.

• How to handle self certification, doctors notes / fit notes, occupational health

• Return to work interviews and deciding on further action

• Dealing with short term absence 

• Dealing with long term absence

• Disciplinary action, dismissal, capability dismissal process

• Considering disability discrimination; reasonable adjustments

EMPLOYEE & BUSINESS PERFORMANCE MANAGEMENT

For business leaders interested in maximising the potential from their employees.

Great “performance management” ensures that your employees know exactly what you want from them, that they have the skills, they're set the right targets, and want to do their best for you.

This one-day workshop will cover how to align all these key elements and conduct appraisals to ensure you get the best from your employees every day.

• Understanding the levers of performance

• Building a company performance framework

• The importance of job descriptions / person specifications

• The importance of company values and vision

• Establishing business and employee objectives

• Engagement, training, reward not pay

• Monitoring performance; including completing appraisals effectively

DEVELOPING SKILLS TO HANDLE DIFFICULT SITUATIONS

Tackling an issue quickly can avoid it becoming a bigger problem later, yet we often put off those difficult conversations until it's too late. Being able to handle sensitive issues in a calm, constructive manner is a valuable skill that’s learnt. An essential skill when dealing with disciplinaries, grievances, sensitive employee problems, disputes, bullying, discrimination, harassment cases or when you are simply having to deal with an employee's poor performance.

This one-day workshop will help develop these skills in a safe environment. Interactive, fun and challenging, it will strengthen an important line management skill.

• When should I speak to the employee?

• How to prepare for the conversation

• Arrange the meeting, representation

• Develop and practice communication skills

• Questioning and listening skills

• Understanding body language

• Maintaining control

• Structuring the conversation

• Secure an outcome

EQUALITY AND DIVERSITY TRAINING

Everyone has the right to equal access to employment and being treated equally at work. Any form of bullying, harassment and discrimination can have a negative impact on morale and productivity in the workplace. It could also easily lead to very costly employment tribunal claims.

This 1/2 day workshop is designed to help you build a great working environment and avoid the serious consequences of discriminatory behaviour.

• Exploring the types and forms of discrimination

• Understand the legislation involved

• Understanding stereotypes, assumptions and prejudicial behaviour

• How to recognise inappropriate behaviour

• The importance of a company policy

• Creating a positive working environment

• Dealing with discrimination allegations