IT technician

job application form

Hands on Computer Keyboard
Job Title:

IT Technician

Location:

Working from the Plymouth Area covering the South West; Somerset, Devon and Cornwall

Reports to:

Director

Hours:

Full time, 1 Year Fixed with potential for Permanent

Salary:

£18,000 to £24,500 dependent upon experience

Job Purpose / Summary of Position

 

SoS consultancy Ltd are seeking a qualified IT Technician who will help maintain our network of long term customers throughout the South West of England.  

 

You will install and maintain Microsoft based computer systems and networks aiming for the highest functionality. 

 

You will provide excellent clear easy to understand technical support and customer service onsite and remotely. The aim is keep our customers happy and ensure no repeat calls for the same issues.

 

Working as part of small team you will need to be prepared to roll up your sleeves and help out where needed to ensure that we provide a first-class ICT service to our customers.

Job Description

YOUR ROLE:

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

  • Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality

  • Install and configure appropriate software and functions according to specifications

  • Develop,  maintain and support local cabled and Wi-Fi networks to ensure optimised performance (Switching/Vlans/Routing/Firewalls)

  • Install data security software and support the security and privacy of our customers networks and computer systems 

  • Provide appropriate training,  orientation and guidance to users on how to operate new software and computer equipment.

  • Organise, schedule and perform upgrades and maintenance in line with SLA’s and without preventing customers from completing their work

  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

  • Support a wide range of client devices and their applications, including cloud based services.

  • Identify and make recommendations regarding customers computer or network equipment requirements as appropriate.

  • Support our customers with relevant users access and permissions

  • Complete and maintain customer and company documentation to the required high standard, including maintaining records/logs of repairs and fixes and maintenance schedule

 

Person Specification

QUALIFICATIONS AND TRAINING

  • Proven experience as IT Technician or relevant position

  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

  • Satisfactory Enhanced DBS

KNOWLEDGE & EXPERTISE

  • Customer-oriented, must able to demonstrate a strong customer service focused approach.

  • Experience of installation of Microsoft based IT computer systems

  • Demonstrable in-depth knowledge of computer systems, software, hardware and the variety of internet applications, networks and operating systems in use in commercial environments

  •  A sound knowledge of internet security and data privacy principles.

  • Excellent ability to apply sound technical knowledge to diagnose root causes of customer or system issues, find solutions and resolve them so that our customers systems continue to perform effectively

  • Demonstrable ability to communicate technically complex information effectively with customers at all levels in person and over the phone.

  • Experience in system monitoring tools and Service management software

PERSONAL QUALITIES

  • Ability to use ones owns initiative and have a “First time fix” attitude and approach

  • Demonstrable strong but calm independent analytical and problem solving abilities

  • A meticulous focus on quality of workmanship and attention to detail

  • The role will involve a large amount of lone working at customer premises across the South West as well as working collaboratively in a small team when required

  • Self-motivated and a confident decision maker. 

  • Organised and methodical approach to completing work and managing one’s own workload and time effectively.

  • Full Driving License, own vehicle and prepared to travel extensively across the South West.

Please download the full job description below:

Download - Full Job Description

33kb | .docx

Job Application Form

 

Established in 1998, SoS Consultancy Ltd is a friendly family based business, providing services through a small team of highly experienced IT Engineers based throughout Devon and Cornwall. An experienced team, we have a great reputation for providing customised ICT services to companies throughout the South West.
 

With a diverse customer base covering all sectors from high technology companies to the education
sector, we aim to provide a cost effective and efficient ICT solutions for our customers

CONTACT US

38 Kenmare Drive

Plympton

Plymouth, PL7 2YJ

Helping you manage the people in your business

TEL: 01752 298818